Providing support exclusively to Mental Health Professionals

the 1st point of contact
THEY deserve!

Tending to Lines, So You Can Heal Minds.

Studies show that 1 in 6 Americans sought therapy for the first time in 2020, many coming from communities where seeking help is still stigmatized or considered taboo. Behind each call, someone might be battling anxiety, nervous about the process, or bravely confronting societal norms to seek help.

For them, reaching out is an act of bravery – it shouldn’t be met with an impersonal voicemail. When they decide, “Today’s the day I seek help,” the last thing they need is the additional anxiety of a voicemail’s cold beep.

It’s not just about respect; it’s about empathy and understanding, that we are committed to embody in every call we handle.

Sure, you could do it yourself or even hire someone, but…

You’re a mental health maestro, not a phone-juggling pro. Our Koap Virtual Team is ready to step into the ring so you can focus on the main event: patient care.

Here’s a reality check: hiring a full-time call handler could run you at least $1,600 monthly. And that’s without the headaches of job postings, interviews, training, and constantly needing a ‘Plan B’ if the employee gets sick, needs a vacation or an emergency comes up.

That’s where our team at Koap Virtual comes in. Get an entire team on call 12 hours a day, five days a week, all for less than one full-timer. We’ll leap into action within 24 hours. No training is required, as we handle this part on our side and all our team are trained in 10+ EHR.

"Our organization serves youth and families who oftentimes don't respond to emails and text messages that are school related. KOAP helped us to add a personal touch by contacting family members to register for an upcoming event. As a result, our overall brand was upgraded by the level of professionalism and care delivered by the KOAP team."

Mark Gaskins The Village Method Co-Founder & Board Chair

"Hiring a virtual receptionist has been the greatest thing ever. Koap Virtual is very professional, organized, and takes so much off my plate as a solo business owner. I can now focus on other things as a therapist instead of answering calls that were time consuming."

Tiara N. Watford, LCSW Wholistic Resolutions, LLC

Want to know if we are a good fit?

Whatever your practice size, we’ve got a plan that fits like a glove

Running a solo practice and wish you could clone yourself? We can’t provide the clone (yet), but we can certainly lighten your load.

Or perhaps you’re steering a group practice, navigating the stormy seas of multiple therapists’ schedules? We’ve got you covered.

Are you always between sessions, blissfully unaware of the potential referrals slipping through your fingers? We’re here to convert them for you.

Our team doesn’t just answer calls – they bring a dash of ‘next level’ understanding to your brand, book therapy sessions, answer FAQs, conduct client discovery calls, make outbound calls, and more.

We might not have a snazzy uniform, but trust us; we’re your behind-the-scenes superheroes.