About
Joining Forces with Mental Health Professionals
For the past six years, I’ve been on a virtual adventure, lending a helping hand to all sorts of business owners. But, as fate would have it, a startling realization struck me like a bolt of inspiration: a whopping 80% of my clients were mental health professionals. Therapists, social workers – you name it, they found their way to me. And here’s a little secret (shhh, let’s keep it between us)…they quickly became my absolute favorites to work with.
In a moment of pure epiphany, I made a life-changing decision. I waved farewell to the sea of industries I once served and embarked on a thrilling journey focused solely on supporting the mental health community.
Now, let’s talk about the heart and soul of our Koap Virtual Team. We’re here to catch those precious referral calls, book those life-changing sessions, and handle so much more. While you channel your energy into tending to your clients’ mental health, we’ll gracefully glide through calls and communications, ensuring a smooth sailing experience.
We aim for partnerships destined to make waves in the world of mental health. Together, we’ll redefine what it means to support and uplift one another, all while preserving the serenity that makes our collaboration truly extraordinary.
Madelaine Gordon
Our Passion For Mental Health
- We are a proud member of B1G1. With every new client we donate $23.33 to provide a week of counseling to Domestic Abuse Survivors.
- We focus our trainings, messaging, and relationship efforts to connect deeper with counselors, therapists, social workers, & psychologists.
- Before taking their first call, new hires complete Caller Sensitivity and HIPAA Training.
- We issue all of our clients a signed Business Associate Agreement (BAA) to do our part to keep their practice compliant.
Mission
To be a POSITIVE change in business and the world.
We want to fill the gap of Mental Health Professional’s business needs. We aim to be a friendly, compassionate voice to every caller, no matter their mental state.
We want to provide quality service that builds long lasting relationships.
We want to play a huge part in your callers TRUSTING & LOVING the way you do business!
Our ability to provide great service will be a direct reflection of how we treat our own staff. There is NO space for egos here at Koap Group Virtual…everyone, from day 1, has value and is treated as such!
Vision
To become a Holistic solution eliminating the need for multiple support providers.
To predict the needs of our clients and provide services to reflect that.
To provide a service that clients want to share with their peers.
To create a place that attracts an amazing team with a heart for mental health.
To create job opportunities that provide an environment for growth without sacrificing work/life balance.
Values
- Integrity at EVERY level
- Creating a work environment our team loves
- Actions that reflect a Heart-centered company
- Own it, even when it hurts
- Talk less, listen more
- Never forget Relationships matter
